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Pet Parent FAQs
How do I place an order ?
How do I place an order ?
Simply select your product, add it to your cart, and proceed to checkout. Once your payment is complete, you will receive an order confirmation email with all the details.
Where do you ship ?
Where do you ship ?
We ship Worldwide.
What payment methods do you accept ?
What payment methods do you accept ?
We accept all major credit and debit cards, including Visa, Mastercard, American Express (AMEX) and CB. Apple Pay, Klarna and other local payment options may also be available depending on your location.
What is included with my purchase ?
What is included with my purchase ?
our order includes the Klevoria product you selected, carefully packaged for delivery. All necessary accessories and instructions are included in the box.
Can I change or cancel my order after placing it ?
Can I change or cancel my order after placing it ?
If you need to modify or cancel your order, please contact us as soon as possible. Reach out to our support team and we will do our best to assist you before your order is shipped.
How can I contact customer service?
How can I contact customer service?
You can reach our support team at any time by sending an email to hello@klevoria.com We are happy to help you with orders, returns, or any questions you may have.
How long does delivery take ?
How long does delivery take ?
We process all orders within 24 to 48 hours. Shipping generally takes 5 to 12 business days, depending on your location. You will receive a tracking number by email as soon as your package leaves our warehouse so you can follow your Brinoa order every step of the way.
What is your 30-day money-back guarantee ?
What is your 30-day money-back guarantee ?
If you are not completely satisfied with your purchase or if it has a defect, simply contact our support team at hello@klevoria.com for a hassle-free return or exchange within 30 days of delivery.